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Yes, we have a $10 minimum order.
No, we do not have real time inventory. This is because we have thousands of different items. It would take years to provide an accurate inventory count on each item. We do try to keep the postings updated on the website if they are available, sometimes items may be out of stock and we do not have a record of that until a customer orders.
Customer service does contact the customers ASAP when an item is out of stock either by phone call or email. We then update the website to show the item out of stock or remove it from the website.
Yes, we recommend emailing us at our customer service email.
Customer service tries to respond to stock checks the same day or the next business day.
If you agree to these terms you may use our secure electronic order form on this website.
You may call us at(402) 346-4750 or you may fax your order to (402) 346-2939.
If you are experiencing shopping cart issues please contact us either via email at [email protected] or call us at 402-346-4750 so we can help you complete you order.
-We accept Credit Card: Mastercard, Visa, American Express and Discover
-Cashiers Check or Money Order (please contact customer service before sending in either of these forms of payment. This is a requirement so we can ensure the parts are available and get you an accurate price)
-Wire Transfer: To transfer funds from your bank to ours here in Omaha, please contact us for simple instructions. Please note, there is a $25.00 charge on all domestic wire transfers and a $45.00 fee for all international wire transfers.
No, some things are not returnable. Contact customer service via email to see if your item is returnable.
We try to get our orders out the same day that they are placed. However, we do ask for extra time on tube orders. Tube orders do require extra attention and verifying when they are being pulled. The President of our company likes to inspect the tubes and ensure that he is sending good quality tubes to our customers. We do ask for 7-10 business days at the most for tubes orders. There may be more of delay given the amount of orders that we receive for tubes. For questions about our tubes or wait times, you may contact us via email [email protected]
We currently do not charge out of state sales tax. If you are in Nebraska however, we are required to charge sales tax based on local taxes and state taxes.
-If planning to resell please include your resale number.
You may email customer service at [email protected] and describe what is damaged. We do ask for pictures of the item and if it was damaged via shipping that you send a picture of the condition the box was in.
Free shipping is offered depending on the weight and the value of your order. Orders $100-$299 receive a discount on shipping, this is a 10-pound credit.
Orders $300 or more receive a 30-pound credit. If it weighs less than 10-30 pounds you will not be charged for shipping.
Anything over the 10-30 pounds you are charged the difference.
Surplus Sales of Nebraska also determines the shipping method which is the most economical form of shipping available.
The shipping discount is only offered within the 48 continental states. If you have questions regarding this please feel free to email us.
Prices do not include sales tax. All items subject to prior sale. All prices subject to change without notice, we then will email you about the cost increase. Some items may be one-of-a-kind.
Items priced below $1.00 each may be required to be purchased in sufficient quantity to equal or exceed $1.00 for the line item.
Unfortunately, we do not have access to such fees that may be acquired while shipping internationally. The fees are solely decided by each individual country.
We recommend reaching out to customs if you have questions regarding the fees that may be acquired when ordering internationally.
In short we do not have a tech department to troubleshoot the parts we sell. However, we do have knowledgeable staff that may be able to assist you. We do recommend you sending us an email with the questions you may have.
We ask that you be as specific as possible in your email and state the part and any other information that may be useful in assisting you.
If you have any other information you would like to share with us, please don't hesitate to reach out. You can email us at [email protected]. We are always listening and appreciate your feedback. Your input is important to us, and it helps us improve our services to better serve you.
Continental USA: All terms are F.O.B. Fort Calhoun. We do not assume responsibility for shipping costs. Surplus Sales strives to use the lowest cost shipping per individual order. Those charges are passed directly to each customer's order. We have strived not to charge flat or average shipping rates to save our customers money!
Hawaii, Alaska, Puerto Rico: Ground, 2nd Day or Next Day UPS Air are available. Alternate carriers such as US Mail could be considered.
International Customers: US Postal along with your local mail service. While prices are the best of any carriers, delivery times may vary. Please note in the special instructions box (bottom of shipping page) if you wish to choose another carrier for international reliability.
Please contact us for accurate shipping costs or if you are sending payment in advance. Be sure to give complete mailing instructions including address, country, telephone number and details you wish considered for customs.
For example, you may want a declaration "For Amateur Radio Use" or a telephone number on the outside of the package. Please give us as many details as possible so that we can expedite your order. E-Mail and Fax orders are welcome and encouraged.
Worldwide Shipments Made Daily!! 1000’s of International Customers in Over 200 Countries Served!!
Shipping our items is a tedious process. With our 100,000+ item inventory it is hard to estimate shipping costs prior to shipping.
How our process works? We pull the order and then it gets sent to shipping. Shipping then packs the order. We then input customers information into our shipping program and get the shipping cost.
If you wish to know the cost prior to shipping, please email us with:
-Order #
- Which method you prefer or if you wish to receive shipping cost for all shipping options available.
-Send your email to [email protected]
Surplus Sales does not accept the return of any merchandise without previous authorization. We strive to describe parts accurately and show actual photos on the website of the part you are purchasing. Sometimes a part just doesn't fit! We understand and will do our best to resolve the situation.
Some electronic parts may not be returnable under any circumstances if we cannot verify they are in the same, new condition as when they were shipped. Others may have a 15 day return window.
You MUST obtain a return authorization number from Surplus Sales prior to return. This number must appear on the package near the mailing label. If the number is not clearly identified when the package arrives, it will be refused.
Returns are not accepted on a C.O.D. basis. We recommend for your protection, that all parcels be insured. All merchandise returned under our authorization is subject to a 20% restock fee (or a minimum $ 7.00 charge) and must be in the original condition as shipped.
New or copied manuals, wire, sleeving, and tubing cut to your order, hardline connectors, sweep tubes, semi-conductors, squirrel cages for blowers or other parts described on website are not returnable.
If you do not understand any part of this policy or want to inquire whether the parts you are purchasing qualify for return, please contact Customer Service. Surplus Sales does not agree to blanket terms set forth in Purchase Orders.
Any waivers from this policy must be in writing from the President.
Return shipping is at customer expense.